Support

For all clients in the possession of a valid PMA and Service & maintenance contract; Secured By web is at your service during working hours throughout the week.

In the absence of a contract we will offer you support and service by an hourly rate. For transparency, please send us a written assignment or order with details about the support needed.

Freshdesk

Is your system still up and running but it shows signs of decreased availability or performance? Secured by web offers support using its ticket system, Freshdesk. Any problem, systems adjustment,  unclear video footage, licenses, data collection, data recordings or other malfunctioning can be reported in Freshdesk. The status and follow-up of your report will be displayed online and ready for you to view. Of course, to prevent any abuse, only authorized employees have access to this system.

Emergencies outside working hours?

We have a dedicated telephone number in the event of an emergency (critical error, critical system malfunctioning or denied access) which poses a vital threat to your business. Please dial:

+31 13 7110024

and describe the situation in our voicemail. The designated employee will contact you within 3 hours.